Frequently Asked Questions

Frequently Asked Questions (FAQs)

Listed below are some of most commonly asked questions about RetailEdge. If you don’t see an answer to your question below, the odds are someone has already asked it. We have lot of additional user questions and answers in our forums and blogs and you can always feel free to e-mail us or just pick up the phone and call us.

Purchasing RetailEdge

How much does RetailEdge cost?

The first workstation in a location is $495. This includes 90 days of free technical support and one hour of training. Additional workstations within the location are only $225. If you want a mobile workstation that you can bring home, walk around the store or use in your mobile store, you would need an Island workstation. Island Workstations are $450.

There are no required on-going monthly fees with RetailEdge. A RetailEdge POS system is designed to provide a lower cost of ownership than our competitors and to pay for itself in months.

If you need POS hardware, we have lots of options in our store or you can bring your own. And if you want to provide your own computer hardware and we provide the POS peripherals we can do that too.

You can provide your own POS hardware or purchase equipment from our online store. Many customers provide their own computers and purchase POS specific hardware like receipt printers and scanners from us.

Can I try it before I buy it?

You can try the program by downloading a copy of our demo program.

The RetailEdge demo is a full copy of the program. The only limits on the demo are in the number of transactions you can enter (100) before it will prevent you from adding any more information to the program.

There are no time based limits. We know you are busy and many times want to try the demo, and then can’t get back to it for awhile.

The demo allows you to setup your POS just as you would in your business. Setting up your inventory, importing data from another POS you might have outgrown, setting up your back office computer or making sure your existing barcode label printer, receipt printer or other POS peripheral device will work.

When you are ready to go ahead, we can just activate your license and schedule the hour of free training with you.

What type of computer do I need?

RetailEdge can run on a variety of different machines and configurations. Any new computer running Windows 10 should work fine but you can certainly use a computer with Windows 7 or 8. More detail about computer technical specifications can be found here.

One rule of thumb we have used around here for years that gives us a good value/performance ratio is: purchase one down from the top. So if the most recent processor is an i7 you can go with an i5. This will give you good value, high performance and long life. However some things to consider are:

  • Other business applications you are going to be using (QuickBooks, Graphics Program, streaming music (not really recommended), etc.). These applications typically require a larger processor and system requirements than RetailEdge. So you check with these application’s manufacturers to determine what their requirements will be.
  • Number of transactions per day, workstations or locations. More transactions require more processing power.
  • How you will be using it in your store. Do you need a laptop, a tablet or a micro-desktop.

If you are unsure e-mail us your requirements and we are happy to make sure that it is the right choice for your business.

What is the difference between RetailEdge and other POS Software?

There are lots of differences between RetailEdge and other POS Software. If you need additional information about a specific POS software you are looking at or using call us and we can give you specific information about what RetailEdge has or can do that they can’t. But primarily, it comes down to:

Will RetailEdge work for my business?

RetailEdge is flexible enough to work for hundreds of different types of businesses. Will it work for yours? Every business is a little different so try the demo, get your list of questions together (or visa versa) and make sure it has the features and functions you need.

Are there on-going charges?

Not unless you need it. RetailEdge is packed with what we feel are core Retail POS features, like inventory management, order tracking, purchase orders, customer loyalty and discounting, etc. You can simply purchase RetailEdge for $495, get your 1-hour of free training, your 90 days of free support and be done.

We do have additional optional support plans, update plans and training sessions available if you feel you need it for your business. For some people it makes sense for others it does not. But we feel very strongly that this should be your business decision and not a requirement. Many of our customers are on a plan, some are not. It’s up to you.

Do you offer a mobile POS solution?

Yes. RetailEdge Island. RetailEdge Island can work on any Windows tablet or laptop and will allow you to take your business home, to market, on the road, trade shows or wherever you need to be. A RetailEdge Island has its own local data and synchronizes with the main store’s data every couple of minutes and so you can be disconnected (like an island) from the main data and continue to use every RetailEdge feature as if you were in the store. RetailEdge Island allows your mission critical POS software to run your business when the internet or network is down or, as is more often the case, slow.

What is your Return Policy?

The short answer is if you are unhappy for any reason with your purchase, you can return the unused item up to 30 days from the date of purchase. However, with hardware there will be a restocking fee of up to 25% of the cost of the item and the hardware needs to be in resalable condition.

The longer answer can be found here.

Sales Features

What sales features does RetailEdge POS have?

RetailEdge’s sales features are designed to handle lot of different types of business needs. In addition to traditional sales RetailEdge can handle, quotes, deposits, layaways, store credits and house charges. A more comprehensive list of sales features can be found here.

Can I continue to use my existing credit card processor?

Maybe. Your bank might be using the processors we work with and we are always trying to add more processors to our list of approved processors. To find out more about how credit card processing works with RetailEdge check out our forums and the processors we use.

What are my credit card processing options?

Yes. We have multiple credit card processing partners we work with.
This is part RetailEdge’s great value. We encourage you to compare rates and then come see what what are partners can do for you.

Can RetailEdge track my clerk sales?

Yes. RetailEdge has full clerk tracking giving you a way to track their performance and to incentivize them to sell more.

Can I Export RetailEdge data to Quickbooks?

Yes we can export summary account adjustments directly into Quickbooks. To see how this works, check out our forums or download our demo and run a closing report. The closing report totals and adjustments will show you the account adjustments that will be made in Quickbooks.

Can I customize my receipts?

Yes. RetailEdge has a fully customizable tape style and invoice style receipt. To allow you to take advantage of different receipt messages, logos, store locations, international language regulations and sales tax regulatory requirements. In addition the receipts allow you to add or remove information from the receipt to make it shorter or longer and change the font and the width so that you can print to wider receipt printers 3-1/8″ standard or smaller 2″ receipt formats for mobile receipt printers.

Can I Email Receipts?

RetailEdge allows you to print out receipts but you can also e-mail them to your customers. In addition, RetailEdge through our RECAP utility can e-mail your store’s receipts to a predefined number of e-mail addresses so that you can instantly know through your e-mail what is happening at the store.

Does RetailEdge have a built in time clock?

No. We generally stay away from features that we either feel are not core retail POS features or some other program is already doing well for less than we could (i.e., Quickbooks for accounting, Shopify for e-commerce, etc.). In the case of a time clock, there are lots of features that are important to a good time clock including mobile workforce, geolocation, vacation accrual and approval, sick leave tracking, tracking employee absences, full scheduling, working with biometrics and cameras, job code tracking with budgets, tracking billable job time, etc. Not to mention giving you the tools to keep up with the regulatory requirements and changes. Companies like Time Clock Plus do them affordably and better than we could at RetailEdge.

 

Inventory Management Features

Can RetailEdge import my data from another POS program?

Yes if you can get your information from your other POS as a text (CSV file). RetailEdge can import your inventory, departments, vendor, and customer lists and gift cards and balances.

We don’t import sales data. Sales are managed differently in each program and there are many different transaction types (layaways, deposits, partial payments, account charges, payment types, etc. that make bringing in sales very complicated and usually not worth the effort.

Can RetailEdge create items with different sizes, colors, materials, etc.

RetailEdge supports one, two or three dimensional matrix items with up to 99 elements in each dimension. This means you can setup your items styles with attributes, for Size, Color, Material, Length, Waist, Inseam, Width or any other element within a style you can think of.

Can I manage my inventory by department?

Of course. Actually we require a department be associated with every item in RetailEdge. If you don’t know which departments are selling and which ones are not, you won’t be able get any meaningful information out of your POS to allow you to make proper buying decisions for the following year. RetailEdge also optionally allows you to track classes (sub-departments) so that you can even drill down and get more information about your inventory and sales.

Can I perform a physical inventory with RetailEdge?

RetailEdge’s Physical Inventory Collection System (PICs) functions allow you quickly perform physical inventories and cycle counts for your store, calculate the inventory differences and correct your inventory in a few quick steps. You can do this directly in the program or import files from a Portable Data Terminal (PDT) or through our iPhone app.

Since we don’t want you having a PDT that just sits around all year, RetailEdge allows you to use the PDT to scan in product being received, create purchase orders and add items to wish lists and sales.

Customer Management Features

Can I track customers’ sales?

Of course. This is one of the key features of RetailEdge we think it should be a part of any POS software. If you can’t tell who is buying what and to be able to help your customers with their purchase histories and be able to contact them to let them know about your sales and specials, and incentivize them with loyalty programs, what good is your POS?

Not only can you add customers to your sales but with RetailEdge you do can it quickly without slowing down your lines and even add the customer information to your sales after the customer has left the store if things are way too busy.

Can RetailEdge handle customer discounting?

Yes. RetailEdge has the ability to provide percentage discounts or provide price level discounting to customers. In addition with RetailEdge’s sophisticated discount rules, you can setup discounting for different customers, departments, vendors, SKUs, and date or even time of day. The sky’s the limit.

Does RetailEdge have a loyalty program?

Yes. RetailEdge has a loyalty program built right into the program that allows you to issue points (loyalty $) to your customers based on their sales histories. You can customize the program to limit loyalty $ issued to only certain payment methods (exclude account charges or gift card purchases), total dollars spent (issue $5/$100 spent), maximum discounts (don’t issue loyalty on items that are on sale), particular customer interests (only people in a paid loyalty program) and more.

How do gift cards work with RetailEdge?

RetailEdge can sell, redeem and track balances on gift cards and can reuse the gift cards once they are fully redeemed. There are no additional charges for you to do this as you might see with other POS Programs. All you need to do is purchase the gift cards. You can purchase them from us or whoever you want. We can provide you with cards fully customized with your logo and barcodes for about $0.60/each for 500.

 

Other Important Features

Can RetailEdge integrate my webstore/e-commerce site?

Yes. RetailEdge can integrate directly with Shopify, to Woo Commerce, Big Commerce and Magento through our partner Modern Retail, and we also have an API to allow you to have your web programmer integrate any site you are using with RetailEdge.

Do I need an internet connection to run RetailEdge?

No. RetailEdge’s data is all local and not in the cloud. That means you can continue to run your business when your internet connection is down and you won’t be slowed down when the internet is slow.

Can I setup security with RetailEdge?

Yes. Security in a retail environment is critical. RetailEdge has the ability to setup 99 different security levels to give you the flexibility to allow multiple employee tiers and limit access to your business information.

Is RetailEdge PCI Compliant?

RetailEdge does not have to be PCI Compliant. You as a retailer however do if you are storing or transmitting credit card data (which most of our customers do).

RetailEdge does not store or transmit any credit card data. We provide integrated credit card processing through technology that allows us to process credit card sales without seeing any credit card data. This same technology also allows us to perform recurring billing to a customer’s card without storing any credit card data (tokenization).

This provides better security for you and reduces the steps you need to take to demonstrate PCI Compliance.

Can I update my copy of RetailEdge?

Yes. We update the program 7 or 8 times a year. Updates only cost $5/workstation/month if you want updates only (the Silver Plan) or if you are on a support plan (the Gold Plan) then your updates are all included for only $45/location/month.

About Our Technical Support

How does RetailEdge Technical Support work?

Our Technical support works a bit differently than you may be accustomed to. When you call in, we request that you leave voice message with your name, your business, and the nature of the call. We triage the calls we receive, and return your call based on the severity of your call. Issues that prevent you from ringing up sales are considered sales emergencies, which take precedent over other calls. Don’t worry you are not being transferred to some international call center. Just leave the message and rest assured that your call will be taken care of in a timely manner. If you want us to call you back at a specific time, let us know that too. Then we can schedule you in and make sure that you problem gets the attention and time it deserves.

How do I contact RetailEdge’s technical support team?

Technical support can be contacted through e-mail, our forums, or by phone. All of our contact information can be found here.

What are your technical support hours?

Our technical support hours are shown here. Free phone-based US technical support is available for the first 90 days during normal business hours. If your business needs more, we do have enhanced support plans that will get you emergency technical support for weekends and after hours.

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