Frequently Asked Questions (FAQs)
Listed below are some of most commonly asked questions about RetailEdge. If you don’t see an answer to your question below, the odds are someone has already asked it. We have lot of additional user questions and answers in our forums and blogs, as well as video tutorials on our YouTube Channel. You are always free to email us or just pick up the phone and call us.
The RetailEdge demo is a full copy of the program. The only limits on the demo are in the number of transactions you can enter (100) before it will prevent you from adding any more information to the program.
There are no time based limits. We know you are busy and many times want to try the demo, and then can't get back to it for awhile.
The demo allows you to setup your POS just as you would in your business. Setting up your inventory, importing data from another POS you might have outgrown, setting up your back office computer or making sure your existing barcode label printer, receipt printer or other POS peripheral device will work.
When you are ready to go ahead, we can just activate your license and schedule the hour of free training with you.
RetailEdge can run on a variety of different machines and configurations. Any new computer running Windows 10 or Windows 11 should work fine. More details about computer technical specifications and considerations can be found here.
If you are unsure e-mail us your requirements and we will be happy to make sure that it is the right choice for your business.
- More features for the money.
- Better support.
- Using RetailEdge is designed to reduce your overall cost of ownership. No required on-going fees, credit card integration with match or beat rates, features like loyalty programs and gift cards that don't have additional fees.
- We can grow with your business if you are one store or multi-location.
- Not in the cloud. You have access to your data when you need it and are not slowed down when your internet is slow or completely down.
Not unless you need it. RetailEdge is packed with what we feel are core Retail POS features, like inventory management, order tracking, purchase orders, customer loyalty and discounting, etc.
You can simply purchase RetailEdge for $495, get your 1-hour of free training, your 90 days of free support and be done.
We do have additional optional support plans, update plans and training sessions available if you feel you need it for your business.
For some people it makes sense for others it does not.
But we feel very strongly that this should be your business decision and not a requirement.
Many of our customers are on a plan, some are not.
It's up to you.
Yes. RetailEdge Island. RetailEdge Island can work on any Windows tablet or laptop and will allow you to take your business home, to market, on the road, trade shows or wherever you need to be. A RetailEdge Island has its own local data and synchronizes with the main store's data every couple of minutes and so you can be disconnected (like an island) from the main data and continue to use every RetailEdge feature as if you were in the store.
RetailEdge Island allows your mission critical POS software to run your business when the internet or network is down or, as is more often the case, slow.
The short answer is if you are unhappy for any reason with your purchase, you can return the unused item up to 30 days from the date of purchase. However, with hardware there will be a restocking fee of up to 25% of the cost of the item and the hardware needs to be in resalable condition.
The longer answer can be found here.
RetailEdge has full clerk tracking giving you a way to track their performance and to incentivize them to sell more.
Yes we can export summary account adjustments directly into Quickbooks.
To see how this works, check out our forums or download our demo and run a closing report.
The closing report totals and adjustments will show you the account adjustments that will be made in Quickbooks.
RetailEdge has a fully customizable tape style and invoice style receipt.
To allow you to take advantage of different receipt messages, logos, store locations, international language regulations and sales tax regulatory requirements.
In addition the receipts allow you to add or remove information from the receipt to make it shorter or longer and change the font and the width so that you can print to wider receipt printers 3-1/8" standard or smaller 2" receipt formats for mobile receipt printers.
RetailEdge allows you to print out receipts but you can also e-mail them to your customers.
In addition, RetailEdge through our RECAP utility can e-mail your store's receipts to a predefined number of e-mail addresses so that you can instantly know through your e-mail what is happening at the store.
No. We generally stay away from features that we either feel are not core retail POS features or some other program is already doing well for less than we could (i.e., Quickbooks for accounting, Shopify for e-commerce, etc.).
In the case of a time clock, there are lots of features that are important to a good time clock including mobile workforce, geolocation, vacation accrual and approval, sick leave tracking, tracking employee absences, full scheduling, working with biometrics and cameras, job code tracking with budgets, tracking billable job time, etc.
Not to mention giving you the tools to keep up with the regulatory requirements and changes.
Companies like Time Clock Plus do them affordably and better than we could at RetailEdge.
Inventory Management Features
Yes if you can get your information from your other POS as a text (CSV file). RetailEdge can import your inventory, departments, vendor, and customer lists and gift cards and balances. We don't import sales data. Sales are managed differently in each program and there are many different transaction types (layaways, deposits, partial payments, account charges, payment types, etc. that make bringing in sales very complicated and usually not worth the effort.
RetailEdge's Physical Inventory Collection System (PICs) functions allow you quickly perform physical inventories and cycle counts for your store, calculate the inventory differences and correct your inventory in a few quick steps.
You can do this directly in the program or import files from a Portable Data Terminal (PDT) or through our iPhone app.
Since we don't want you having a PDT that just sits around all year, RetailEdge allows you to use the PDT to scan in product being received, create purchase orders and add items to wish lists and sales.
Customer Management Features
RetailEdge can sell, redeem and track balances on gift cards and can reuse the gift cards once they are fully redeemed.
There are no additional charges for you to do this as you might see with other POS Programs.
All you need to do is purchase the gift cards.
You can purchase them from us or whoever you want.
We can provide you with cards fully customized with your logo and barcodes for about $0.60/each for 500.
Other Important Features
credit card data (tokenization).
This provides better security for you and reduces the steps you need to take to demonstrate PCI Compliance.
We update the program 7 or 8 times a year.
Updates only cost $5/workstation/month if you want updates only (the Silver Plan) or if you are on a support plan (the Gold Plan) then your updates are all included for only $45/location/month.