RetailEdge Won't Start
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If RetailEdge won't start:
Unknown Initialization Error
1. | Choose Settings|Server Connection from the Tools menu. |
2. | Verify that the Server Connection information is correct. |
3. | Check your firewall settings (software or hardware) to see if the required ports are open (12005-12008). You can quickly check this by disabling your software firewall or by removing your hardware firewall from the network. |
4. | Check the firewall settings to see if your machine's IP Address is being blocked. You can verify your computer's IP by choosing Server Connection from the Tools|Settings menu item in RetailEdge and pressing the LAN Info button. If you are accessing RetailEdge from a remote location through a router, you can check the IP that your router would be reporting by going to www.whatismyip.com. |
5. | Verify that you can contact the remote IP Address. To do this: |
•Select Programs|Accessories from the Windows Start Menu and opening a command prompt.
•Type in Ping XXX.XXX.XXX.XXX where the Xs represent the IP address listed in the Server Connection screen.
•Press Enter. If you see that you are not getting a reply from the IP address, the IP address is not reachable.
6. | Check RetailEdge Server's allowable IP range. For security RetailEdge can limit access from only a few IP addresses. To do this: |
•Open the Server folder located in the server's RetailEdge installation folder.
•Start RetailEdge Server Status program.
•Choose Authorized IPs from the Tools|Administration menu item.
•Press the Add button on the Authorized IPs screen
•Type in the allowable IPs (you can use an * as a wildcard)
•Press the Ok button.
•Press the Save button.
7. Check that the RetailEdge Server Service is running. This forum post describes how to do this.
Invalid Password
1. | Choose Settings|Server Connection from the Tools menu. |
2. | Retype in the password for the Server Connection (by default RetailEdge8.2 or if you upgraded from an earlier version then the 8.2 may be substituted with the original version number). |
Can not find matching Location and RegID
1. | Choose Settings|Server Connection from the Tools menu. |
2. | Type in the correct RegID. |
If you can't type in a RegID in the box displayed, you can also set it in the retailedge.ini file found in the RetailEdge User AppData folder (C:\Users\User_Name\AppData\Local\High Meadow Business Solutions\RetailEdge 8.2).
Program Hangs on Startup
1. | Check that your security/anti-virus software is allowing RetailEdge to run and access its data. |
2. | Turn off or disable your security/anti-virus software. In extreme cases you may have to uninstall the security/anti-virus in order to fully disable it. |
3. | Reboot your computer. |
4. | Run RetailEdge again to make sure that it runs properly. |
If this solves the problem, you should turn-on/activate your security/anti-virus software again and check the settings to make sure that the RetailEdge data folder and program (retailedge_8_0.exe) are exempt or being ignored by the security/anti-virus software.
Other Problems
RetailEdge may not start properly if you have a damaged table. If you have made sure all of the above settings are correct, then you can rebuild the tables through the RetailEdge_Status program. This can be found in the same folder that holds the RetailEdge program file. (Typically the Server/Data folder located within the folder where the RetailEdge program is installed)..
1. | Choose Verify Tables from the Tools|Maintenance menu item. |
2. | Press the Ok button and if prompted rebuild any damaged tables. |