[Little Mountain]

I need to make their account $0.00
It was put in as a payment on the wrong account.

How do I change it so their balance is $0.00
There is no option to manually add or subtract things at a entered price, etc.

[RetailEdge Moderator]

The best way to solve this issue is to

1. Sell something to customer 1. Try doing something like selling a non-entered item (enter 0 on the sales screen). Use for a description something like "Account Adjustment" and sell it for the amount of the payment.

2. Return something to Customer 2. Return a non entered item like the one sold in step one. Return it to the ACCOUNT payment method.

This should take care of it for you.

I need to make their account $0.00
It was put in as a payment on the wrong account.

How do I change it so their balance is $0.00
There is no option to manually add or subtract things at a entered price, etc.

[Little Mountain]

Wouldn't that count against our daily total, in which we pay state sales tax on?

[Little Mountain]

Bump for an answer.

Also, will there be a way to manually edit balance accounts coming w/ a release?

[RetailEdge Moderator]

There are not any plans to have a manual adjustment to a customers house charge. I can add it to the list but I don't think that that it will be very high priority because there is already a way of doing it.

The current solution listed above would not count against your sales total because in the first transaction you are selling something and in the second transaction, you are returning something for the same amount. The two transactions balance each other out.

Wouldn't that count against our daily total, in which we pay state sales tax on?

[Little Mountain]

Ok, thanks Bill.
I fixed it yesterday!