[RetailEdge Moderator]

The purchase of a RetailEdge point of sale system, comes with 90 days of FREE technical support. That is M-F 9:30-5:00 Eastern.

We understand that retail businesses needs can be extremely different. A gift shop will have different needs from a shoe store. We encourage all of our system users to call us and use our technical support to ask those types of questions that may be specific to your type of business. Ninety five percent of our customers find that the standard support we provide sufficient to get them up and running and do not require additional training.

The technical support is not a training service. We have provided numerous ways to learn about the program functions including:

1. RetailEdge Point of Sale Software Manual. We provide 200 pages of information about how to setup and use RetailEdge.
2. RetailEdge Point of Sale Software Help. Pressing F1 in RetailEdge or choosing Help Contents from the Help Menu in RetailEdge.
3. RetailEdge Point of Sale Software Forums. Answers to many business specific questions and answers that augment the resources in 1 and 2 can be found here.

The technical support is just that - technical support for customers who have technical problems with the program. The more customers who use this service as a training resource the less quickly we are able to respond to our customers who have real technical support problems. If we have to walk someone through how to ring in a sale or create a new inventory item (which are the manual and considered training) then we take away from our customers with real and time critical issues.

Technical support also is not designed as a Windows technical support service. Our technical support technicians although are helpful in troubleshooting problems with Windows are not there to support functions like navigating through Windows Explorer, Adding and removing printers from the Windows printer folder, Setting up Windows Networks, etc.

We hope customers understand this when they receiving quick responses to their technical support questions.

More information about what's included and technical support restrictions can be found on our website at http://www.retailedge.com/techsupport.php.

More information about training services can be found at http://www.retailedge.com/phpBB/viewtop ... f=4&t=1653