[Little Mountain]

Is house accounts going to be addressed?

Ability to add charges, set a % due if unpaid, etc that kind of thing that i believe should have already been included. This is the only program that I've ever seen that can't add a finance charge to a late payment.

[RetailEdge Moderator]

We are aware of your request to have a finance charge added to a customers house charge and this is in the list of feature suggestions.

However, to date there has only been two requests to have this feature added to the program. So I am not sure how soon it will be added to the program if at all.

Your post does raise a few questions about updates that I would like to address:

1. We add features to the program based on a number of factors. Among these are:

a. how many customers request a feature,
b. whether we can make the feature general enough to apply to most of our current and potential customers,
c. whether we feel the feature will help a large percentage of our current RetailEdge users.
d. whether it makes the program better and more marketable.

We track all of the suggestions, however, if it is something that only a few customers request, then it will most likely get a lower priority.

RetailEdge point of sale software is designed to handle many different types of businesses and many customers feel that their suggestions are the greatest thing since the invention of the wheel (some are and some aren't) or a "must have" feature. But if we only have a few people asking for the feature, then we have to place a higher priority on the ones that will have a greater benefit to the majority of our users.

With the new software maintenance plan (SMP) that will be implemented, this will also be true. There can't be any guarantee that a feature will be included in a future release. Obviously a priority will be placed on customers who are on an SMP. So if you were the only one to sign up for an SMP, then this feature would have a higher priority. But since you are not going to be the only one, then the feature will be one of many in a pool of customers on the SMP and on a service plan.

You always have the option to have a custom program created to handle your needs. Then you will be sure to have the feature you want and exactly the way you want it. If you are interested in having a custom program created to address your needs, just e-mail [email protected] and we will be happy to provide you with a quote to have the program created. When submitting your request, please be as specific as possible about the features you want and how you envision it working.