[Gallery 54]

How do I return an item in POS without the credit card (customer has left...system doesn't store full #).
I have adjusted the actual charge with Pay Pros directly....but need to adjust Retail Edge for both sales data and inventory.

Thanks.

[RetailEdge Moderator]

If you have already adjusted the charge with the processor, then it is pretty simple to just:

1. Open your payment methods and modify the one you are going to be crediting
2. Uncheck "Process as a credit card"
3. Open the sales manager find the sale you want to correct.
4. Press the Copy Sale button and copy the item(s) and customer information onto a sales screen.
5. Return the items. Either press the Return Items button on the touch sales screen or Press Ctrl-Alt-N to make all the items negative.
6. Take the payment and post the sale. This will return the items to your inventory and correct the sales.
7. Then open your payment methods and modify the method and check "Process as a credit card".

This should do it for you.

How do I return an item in POS without the credit card (customer has left...system doesn't store full #).
I have adjusted the actual charge with Pay Pros directly....but need to adjust Retail Edge for both sales data and inventory.

Thanks.