Island not syncing

glowfish · by **glowfish** » Wed Apr 29, 2015 4:30 pm

Hello
I think my inventory dilemma is stemming from using the island to create POs. It appears things I do on the island are not always transferring to the main. This includes creating customers. How can I get this info to the main? It says Island: Active, in green but then switches to Island: On (error-check log). Any suggestions? If I click on the Island: On it switches to Active. If I look at log it says that it has synced but that 0 items have been transferred or received. Closing information is being collected. My sales reports seem to have both registers daily totals so I am not sure what is going on. It seems strange for only some items to transfer and not all.
Thank you
Vanessa

glowfish · by **glowfish** » Wed Apr 29, 2015 4:33 pm

I do not have a recon system.
It says
cannot find web integration log file

glowfish · by **glowfish** » Wed Apr 29, 2015 4:46 pm

It looks like my ip address (if that is what you call it) may have changed. Trying to figure out how to retrieve that now....
Okay...that was the problem. I was going to just delete this post but maybe someone will find it helpful.
I just found the new ip address and typed it into the workstation modify retailedge island area and it looks like it says Island: On in black. Should be all set...I hope.

glowfish · by **glowfish** » Wed Apr 29, 2015 4:51 pm

Nevermind...that didn't work. I closed and opened the program. Still doesn't seem to be communication. Looked at IP address for server...we don't have a server as far as I know so not sure what it should be. It seems like it should be the main computers address? Not sure.

by **RetailEdge Moderator** » Thu Apr 30, 2015 8:31 am

If it says to check the log you should check the log and see what is going on. You can do this from Tools|RetailEdge Island|RetailEdge Island Log Viewer.

When it comes to synchronization there are a few different phases.

Checking for deletions,
Pushing items to the main machine
Pulling new items down from the main machine

It is entirely possible that you have an issue with one of these phases. But the log viewer should tell you more.

It might be quicker to just call us and have technical support log in and see what is going on. But send them the error first.

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