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Anthony Cares: How Support Can Help
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    Location: Rutland, VT

    Anthony Cares: How Support Can Help

    by Anthony » Thu Dec 01, 2016 3:46 pm

    Happy holidays everyone! We are coming off the Thanksgiving weekend so things in the support side may get a bit hectic. We want to help you as best as we can, so here are some things you can do in the meantime to make sure you get helped in a timely manner.

    First please read this post as it is super important and lays out how we work as a support department.

    Now, a couple of things that were not covered in that post:

    Here is a link to a pretty helpful checklist we've had customers rely on when preparing their store and POS for the busy holiday.

    System moves and Setups- We understand that there are going to be times where you will want to replace a system, but please let us know that you are planning to do so and schedule an appointment with us a couple of days beforehand. If you do not make an appointment we may not be able to provide assistance until the next available appointment slot as we are trying to maintain availability for sales emergencies for the Holiday season. If you are interested in learning how to do a move, please check out these forum posts.

    Discounts- This proved to be a popular call over Thanksgiving weekend and I wanted to expand on what was covered in the link above. Our recommendation would be to setup and test your Discounts a couple of days before the intended sale dates. This would allow you time to reach out to us if a discount is not working as intended. Or if you wanted to learn how to use or what Discounts are available in RetailEdge you can schedule a training session with us and we would be more than happy to help. Training is a billable service, however you have until tomorrow (Friday, December 2nd) to utilize our special offer of 1 hour of training for only $60. This will provide you the peace of mind that your discounts will work as you would like them to. There are a couple links to our forums that may help you here and here.

    "How do i…"- We get several calls in about how to do tasks in RetailEdge. We are typically more than happy to provide some assistance when it comes to these questions but sometimes the quickest thing for you to do would be to check our forums using the search field to look up your question. Or if the issue isn’t pressing, email us and we will typically respond within 24 hours or so.

    To go to our forums, please click here.

    And as always our email is

    We wish you all a successful Holiday season and we hope this better resolves some of your concerns during this hectic time.
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