Credit card swiping problem with Retail Edge 8.0.13

fwhorch · by **fwhorch** » Fri Mar 16, 2007 12:12 pm

Hi there,

We just upgraded to 8.0.13 and we have a problem. Credit card swiping no longer works. When we swipe, nothing happens. We have to enter credit cards manually.

We are using PCCharge Pro 5.7.1 Release F, Processor version 5.4.

Help!
Fred

by **Andy** » Wed Mar 21, 2007 9:48 am

RetailEdge technical support has resolved this issue with the customer directly.

The issue was not really an 8.0.13 problem. It turns out the customer's mag-swiper was not issuing a carriage return (enter) at the end of the swipe. RetailEdge looks for a carriage return at the end of the swipe to indicate that the swipe is complete.

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