Welcome > How to Reach Us

High Meadow Business Solutions, developer of RetailEdge, offers a variety of service and support options to help you get all the benefits from this software. Please select the option that best fits your needs. We look forward to hearing from you.

Customer Service

Customer Service is available five days a week from 9:30 A.M. to 5:30 P.M. EST. For questions about RetailEdge products, peripherals and where you can purchase them, call or e-mail:

Phone:	(800) 755-9692
E-mail:	[email protected]

Free E-mail Technical Support

For questions about using RetailEdge products, system requirements, troubleshooting, or comments and suggestions, e-mail:


E-Mail:	[email protected]

There is no charge for this service. However, when using this service, you are not guaranteed an immediate response.

Other Free Resources

You can always visit our web site, forums, blogs, and YouTube Channel. These resources provide you with easy ways to get information, training, and share ideas about RetailEdge.

Suggestions

We are always trying to improve RetailEdge and we value customer input. So if you would like a feature that RetailEdge does not currently have, please feel free to contact us and let us know.

Standard Technical Support

RetailEdge standard technical support for questions about using RetailEdge products, system requirements, or troubleshooting is available at no charge to all registered users for **90 days from the date of purchase. RetailEdge standard technical support is available Monday - Friday, 9:30 A.M. to 5:30 P.M. EST. For technical support call (802) 549-4617. After 90 days, standard technical support is charged on a per-15 minute increment. Technical support can also be paid for in advance to allow salespeople to call with problems without requiring prior approval.

Enhanced Technical Support

Enhanced technical support is available Monday - Sunday from 9:30 A.M. to 8:30 P.M. EST. To obtain enhanced technical support, call (802) 549-4617 during normal business hours. Enhanced technical support is charged on an annual or recurring monthly basis.

To help our technicians serve you, please have the following information available when you call:

1.	Your RetailEdge Serial Number. This can be found by choosing About from the Help menu item.

2.	Your store or business name.

3.	Credit card number (if appropriate).

4.	The type of hardware you are using, including network, if applicable.

5.	The exact wording of any message that appeared on your screen.

6.	What happened and what you were trying to do when the problem occurred.

On-Line Services

You can also contact us through our web site at www.retailedge.com or through our on-line store at www.retailedgestore.com.

** 90 day free technical support is available 9:30-5:00 E.S.T. Monday - Friday and is available for 90 days from date of purchase.