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<< Click to Display Table of Contents >> Navigation: Sales > Sales Functions > Recurring Billing > Retrying a Batch |
If you are processing the Recurring Billing batch using RetailEdge's integrated credit card processing with the customer's card on file, you will have the option to retry the batch. Many times customer cards will fail because a daily limit has been reached or the bank wants to verify that the charge is not fraudulent, etc.
If this happens during a batch, the card will fail and RetailEdge will continue with the other cards in the batch. RetailEdge will track which cards failed and will allow you to retry them in the future.
To Retry failed cards in a batch:
| 1. | Select Recurring Billing from the Register menu. |
| 2. | Select the batch you want to retry. |
| 3. | Press the Retry button. |
This will display the list of customers with check marks next to the customers who failed the previous batch and need to be retried. Batch these customers again to attempt to bill their cards on file again.