Technical Support Offerings
We provide you with what your business needs
At RetailEdge, we understand that each business is unique. That’s why we offer customizable plans designed to accommodate your specific needs and budget. Whether you prefer to purchase the software outright for the lifetime of your business, opt for regular program updates, or require enhanced technical support, we have you covered. Our POS software maintenance and Support plans are crafted to provide unparalleled flexibility and cost-effectiveness, ensuring you get the most value out of your investment in today’s market.
| Maintenance Level Features |  Bronze
FREE |
 Silver
$5 Per workstation per month |
 Gold
$45 Per Location per month |
|---|---|---|---|
Technical Support |
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| Training* | $30 per 15 minutes | $30 per 15 minutes | $30 per 15 minutes |
| Email Support | FREE | FREE | FREE |
| Submitted Support Request | FREE | FREE | FREE |
| Phone Support | $45 per 15 minutes | $30 per 15 minutes | FREE |
| Weekend & Holiday Sales Emergency Support |  |
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| Weekday After Hours Sales Emergency Support | |
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| YouTube Channel Instructional Videos | |
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| Software Updates | |
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Product Features |
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| Quickbooks Online Integration | |
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| Access to Mobile Island Workstations | |
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| Access to RECAP | |
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| Access to Cloud Services | |
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| Quickbooks Desktop Integration | |
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RECAP Integrations |
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| Management One Orbit Shuttle | |
Monthly Fee | Monthly Fee |
| Shopify Integration | |
Monthly Fee | Monthly Fee |
| ShipStation | |
Monthly Fee | Monthly Fee |
| Octopus Bridge | |
Free from RetailEdge but Octopus charges per integration starting at $59/month paid annually. | Free from RetailEdge but Octopus charges per integration starting at $59/month paid annually. |
| RetailEdge Dashboard Apps for Android and iOS | |
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| Email Sales Receipts Utility – Automatically emails copies of all receipts to store’s, owner’s, manager’s, etc. email addresses | |
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| Locally | |
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Technical Support |
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| Training* | |
| Bronze
FREE
|
$30 per 15 minutes |
|---|---|
| Silver
$5 Per Workstation Per Month |
$30 per 15 minutes |
| Gold
$45 Per Location Per Month |
$30 per 15 minutes |
| Email Support | |
| Bronze
FREE
|
FREE |
| Silver
$5 Per Workstation Per Month |
FREE |
| Gold
$45 Per Location Per Month |
FREE |
| Submitted Support Requests | |
| Bronze
FREE
|
FREE |
| Silver
$5 Per Workstation Per Month |
FREE |
| Gold
$45 Per Location Per Month |
FREE |
| Phone Support | |
| Bronze
FREE
|
$45 per 15 minutes |
| Silver
$5 Per Workstation Per Month |
$30 per 15 minutes |
| Gold
$45 Per Location Per Month |
FREE |
| Weekend & Holiday Sales Emergency Support | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
|
| Gold
$45 Per Location Per Month |
|
| Weekday after hours sales emergency support | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
|
| Gold
$45 Per Location Per Month |
|
| YouTube Channel Instructional Videos | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
|
| Gold
$45 Per Location Per Month |
|
| Software Updates | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
|
| Gold
$45 Per Location Per Month |
|
| Product Features | |
| Quickbooks Online Integration | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
|
| Gold
$45 Per Location Per Month |
|
| Access to Mobile Island Workstations | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
|
| Gold
$45 Per Location Per Month |
|
| Access to RECAP | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
|
| Gold
$45 Per Location Per Month |
|
| Access to Cloud Services | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
|
| Gold
$45 Per Location Per Month |
|
| Quickbooks desktop integration | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
|
| Gold
$45 Per Location Per Month |
|
| RECAP Integrations | |
| ManagementOne | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
$25/Month |
| Gold
$45 Per Location Per Month |
$25/Month |
| Shopify Integration | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
$25/Month |
| Gold
$45 Per Location Per Month |
$25/Month |
| ShipStation | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
$25/Month |
| Gold
$45 Per Location Per Month |
$25/Month |
| Octopus Bridge | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
$79/Month |
| Gold
$45 Per Location Per Month |
$79/Month |
| RetailEdge Deshboard App | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
|
| Gold
$45 Per Location Per Month |
|
| Email Sales Receipts | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
|
| Gold
$45 Per Location Per Month |
|
| Locally | |
| Bronze
FREE
|
|
| Silver
$5 Per Workstation Per Month |
|
| Gold
$45 Per Location Per Month |
|
Contact technical support
- Phone: 802-549-4617
- Email: support@retailedge.com
Remote support link
*Do you need training on how to use RetailEdge outside of technical support?
Click here to learn more about our additional training services