Technical Support Offerings
We provide you with what your business needs
Every business is different and at RetailEdge we try to provide you with plans that allow you to tailor the support you need to fit your business and budget. You can buy the software and use it for the life of your business or you can choose to receive program updates or you can get enhanced technical support and updates. We think our POS software maintenance plans provide you with the best, most flexible and cost effective plans in the market today.
Our Maintenance Levels
BronzeComes free with your purchase
Free
Initial technical support and training to get you up and running
For the life of the product
Phone based technical support Mon-Fri from 9:30am – 5:30pm EST for 90 Days from the date of your purchase
One hour of training available for 30 days from date of your purchase
Comprehensive Online Help topics
YouTube Channel instructional videos
Free support requests within the RetailEdge program (Help | Submit Support Request)
After the initial free technical support period, standard technical support is charged at a rate of $45 for the first 15 minutes and then $30 every 15 minutes thereafter.
Note: Standard technical support does not include weekend or after hours support. If you need weekend support, please consider purchasing a Gold Level Plan.
SilverPer Workstation Per Month
$5
Software updates and standard technical support
Optional Updates Only Plan
Software updates and standard technical support
Latest software updates as they are released (typically 7 or 8 releases/year)
Access to RetailEdge Dashboard
Access to RetailEdge MobileIsland workstations
Access to RetailEdge's RECAP Applications
Access to Cloud Services for backups, mobile and multi-location synchronization services
Reduced rate of $30 per 15 minutes for standard phone based technical support based technical support Mon-Fri from 9:30am – 5:30pm EST
Note: Customers must be on a Silver Level Plan for a minimum of 12 months.
GoldPer Location Per Month
$45
Enhanced technical support and program updates
Optional Support and Updates
Affordable phone based unlimited technical support with no incremental costs that ensures your business stays up and running if something goes wrong
Latest software updates as they are released (typically 7 or 8 releases/year)
Access to RetailEdge Dashboard
Access to RetailEdge MobileIsland workstations
Locally and Brandify integrations
Access to QuickBooks Online Integration
Access to RetailEdge's More RECAP Applications
Access to Cloud Services for backups, mobile and multi-location synchronization services
Sales emergency technical support during extended hours and weekends
Emergency support is available 5:30 P.M to 8:30 P.M EST on weekdays and 9:30 A.M. to 8:30 P.M. EST on weekends.
Can be on a seasonal or six-month rotation with Silver
Contact technical support
- Phone: 802-549-4617
- Email: support@retailedge.com
Remote support link
Do you need training on how to use RetailEdge outside of technical support?
Click here to learn more about our additional training services