Technical Support Plans

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Technical Support Offerings

We provide you with what your business needs

Every business is different and at RetailEdge we try to provide you with optional plans that allow you to tailor the support you need to fit your business and budget. You can buy the software and use it for the life of your business or you can choose to receive program updates or you can get enhanced technical support and updates.

Our Maintenance Levels

Bronze Level Support

Bronze

Free
for 90 days

Receive 90 days of FREE standard technical support with your purchase.

This plan includes:

  • Technical support available Mon-Fri 9:30am – 5:30pm EST
  • Free e-mail and forum support

After the initial free technical support period, standard technical support is charged at a rate of $45 for the first 15 minutes and then $30 every 15 minutes thereafter.

Note: Standard technical support does not include weekend support. If you need weekend support, please consider purchasing a Gold Level Plan.

Silver Level Support

Silver

$5
per-workstation per-month

Software updates and standard technical support

This plan includes:

  • Latest software updates as they are released (7 or 8 releases/year)
  • Access to RetailEdge Dashboard
  • Standard technical support at a reduced rate of $30 per 15 minutes

Note: Customers using RetailEdge Island workstations must be on at least a Silver Level Plan. More information about the RetailEdge’s Island Mobile can be found¬†here.

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Gold

$45
per-location per-month

Enhanced technical support and program updates

This plan includes:

  • Affordable unlimited technical support with no incremental costs that ensures your business stays up and running if something goes wrong
  • Latest software updates as they are released (7 or 8 releases/year)
  • Access to RetailEdge Dashboard
  • Emergency technical support during extended hours and weekends

Emergency support is available 5:30 P.M to 8:30 P.M EST on weekdays and 9:30 A.M. to 8:30 P.M. EST on weekends

Contact technical support

  • Phone: 802-549-4617
  • E-mail: support@retailedge.com
  • Fax: 802-362-2298
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Remote support link

Enter your PIN Code:
Enter the 6-Digit PIN Code given to you by the RetailEdge technician during your support call.



Do you need training on how to use RetailEdge outside of technical support?

Click here to learn more about our additional training services

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