Technical Support Plans

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Technical Support Offerings

We provide you with what your business needs

Every business is different and at RetailEdge we try to provide you with plans that allow you to tailor the support you need to fit your business and budget. You can buy the software and use it for the life of your business or you can choose to receive program updates or you can get enhanced technical support and updates. We think our POS software maintenance plans provide you with the best, most flexible and cost effective plans in the market today.

Our Maintenance Levels

 
Bronze
Comes with your purchase of RetailEdge
Free
Initial technical support and training to get you up and running
For the life of the product
Phone based technical support Mon-Fri from 9:30am – 5:30pm EST for 90 Days from the date of your purchase
One hour of training available for 30 days from date of your purchase
Free e-mail and forum support
After the initial free technical support period, standard technical support is charged at a rate of $45 for the first 15 minutes and then $30 every 15 minutes thereafter.
Note: Standard technical support does not include weekend or after hours support. If you need weekend support, please consider purchasing a Gold Level Plan.
FREE
Silver
Per Workstation Per Month
$5
Software updates and standard technical support
Optional Updates Only Plan
Software updates and standard technical support
Latest software updates as they are released (typically 7 or 8 releases/year)
Access to RetailEdge Dashboard
Access to RetailEdge MobileIsland workstations
Standard phone based technical support based technical support Mon-Fri from 9:30am – 5:30pm EST is charged at a reduced rate of $30 per 15 minutes.
Note: Customers must be on a Silver Level Plan for a minimum of 12 months.
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Gold
Per Location Per Month
$45
Enhanced technical support and program updates
Optional Technical Support and Updates
Affordable phone based unlimited technical support with no incremental costs that ensures your business stays up and running if something goes wrong
Latest software updates as they are released (typically 7 or 8 releases/year)
Access to RetailEdge Dashboard
Access to RetailEdge MobileIsland workstations
Sales emergency technical support during extended hours and weekends
Emergency support is available 5:30 P.M to 8:30 P.M EST on weekdays and 9:30 A.M. to 8:30 P.M. EST on weekends.
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Contact technical support

  • Phone: 802-549-4617
  • E-mail: support@retailedge.com
  • Fax: 802-362-2298
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Remote support link

Enter your PIN Code:
Enter the 6-Digit PIN Code given to you by the RetailEdge technician during your support call.



Do you need training on how to use RetailEdge outside of technical support?

Click here to learn more about our additional training services

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